菜煎饼加盟
400-632-8077
公司新闻

菜煎饼加盟之谈论如何调动员工的积极性?

时间: 2020-11-17作者: 浏览量:

近些年,餐饮企业之间的竞争日益激烈,为了吸引食客到店就餐可谓各显神通。在众多的营销策略中,好的服务依然是餐厅的必胜法宝。而好的服务的前提,是充分调动员工的积极性。
In recent years, the competition between catering enterprises is increasingly fierce, in order to attract customers to eat in the shop, it can be said that each has his own magic power. In many marketing strategies, good service is still the magic weapon for restaurants. The premise of good service is to fully mobilize the enthusiasm of employees.
激励是激发餐厅服务员工作的手段,具体实施中一般使用两种方法:一是物质激励;一是精神激励
Incentive is the means to stimulate the work of restaurant attendants, and two methods are generally used in the specific implementation: one is material incentive; the other is spiritual incentive
一、物质激励
1、 Material incentive
(1)基本收入激励
(1) Basic income incentive
基本收入激励是餐厅服务员工生活费用的基本来源,其中工资是主要的部分。
The basic income incentive is the basic source of the living expenses of restaurant service staff, and the wage is the main part.
利用工资作为激励的方式有两种:第一,用工资来衡量服务员工的贡献大小、业务水平的高,从而激励服务员以多贡献和钻研业务来取得相应的报酬;第二,改革工资制度,用工资晋级择优原则、浮动工资等作为激励的手段。
There are two ways to use salary as incentive: first, to measure the contribution of service staff and the level of business with salary, so as to encourage the service staff to make more contributions and study business to obtain corresponding remuneration; second, reform the wage system, using the principle of promotion and selection of the best, floating salary as the incentive means.
(2)奖金激励
(2) Bonus incentive
从理论上讲,奖金是超额劳动的报酬。针对员工管理制定奖金奖励制度,表现好,对工作有贡献值的员工给予相应的奖金奖励,能够激发员工积极性。
Theoretically speaking, the bonus is the reward for excess labor. According to the management of employees, the bonus system should be formulated to encourage the enthusiasm of employees.
二、精神奖励
2、 Spiritual reward
制定餐厅服务员工的精神激励是使餐厅服务员热爱团队、焕发工作积极性的重要措施。精神激励一定程度上带来的效果会超越物质激励,达到的效果更显著。

菜煎饼加盟
It is an important measure to make the restaurant staff love the team and radiate their enthusiasm. To a certain extent, the effect of spiritual incentive will surpass material incentive, and the effect will be more significant.
(1)成长激励
(1) Growth motivation
餐厅管理者要多为餐厅服务员创造施展才能的机会,人尽其才。简单说就是让服务员工在平时的工作中通过自己的努力寻找自己的价值,让其在工作中产生归属感。再有,就是顺应餐厅服务员自我实现的愿望,帮助解决其能力不足问题,积极主动地为他们提供各种长见识、增才智的机会,培养和强化餐厅服务员对工作的自信心。
Restaurant managers should create more opportunities for restaurant attendants to display their talents and make the best of their talents. In short, it is to let the service staff find their own value through their own efforts in their daily work, so that they have a sense of belonging in their work. What's more, it is to comply with the wishes of the self realization of the restaurant attendants, help them solve the problem of their insufficient ability, actively provide them with various opportunities to gain insight and intelligence, and cultivate and strengthen their self-confidence in their work.
(2)关怀激励
(2) Caring and encouraging
管理者应对餐厅服务员各方面的情况应尽可能多地了解,如身体状况、家庭情况、亲属身体状况、个人工作发展期望、能力上的长处与不足、家庭址等等,经常给予关心和必要的帮助。人与人之间都是需要感情的沉湎,这样会使餐厅服务员感到上级不是把自己当作一部工作机器,而是真正的关系自己。
Managers should know as much as possible about all aspects of the restaurant attendants, such as physical condition, family situation, relatives' physical condition, personal work development expectation, strengths and weaknesses in ability, home address, etc., and often give care and necessary help. People need to indulge in feelings between people, which will make the restaurant staff feel that their superiors do not regard themselves as a working machine, but really concern themselves.
关怀激励方法在餐厅服务员工感情上产生的效应是积极强烈而持久的,对培养餐厅服务员工作热情和良好的工作动机可产生影响。
The results show that the effect of caring and encouraging methods on the feelings of restaurant service staff is positive, strong and lasting, and it can have an impact on the cultivation of restaurant service staff's work enthusiasm and good work motivation.